Noctivion

Founder Flow SprintCampaign-to-Order Flow

Campaign-to-Order Flow

Menu. Order. Pickup slot. Checkout.

You post, customers order. They browse the menu, add items, reserve a pickup slot, and check out — before the phones start ringing. You get structured orders, a prep list, and catering inquiries that aren't DMs.

RestaurantsFamily kitchensFood trucksCaterersMeal prep operatorsPop-up food vendorsBakeries with preorder windowsGhost kitchens

Current broken path

What operators are dealing with today.

Orders come through Instagram comments and DMs

No record, no queue, no deposit. One person handling DMs while running the kitchen.

Catering inquiries with no structure

Guest count, pickup time, menu preferences — none of it collected before the first phone call.

No preorder window control

Menu goes out, phones ring, no way to cut orders off when capacity is reached.

Customers don't know when or how to pick up

Pickup chaos. No slot reservation, no confirmation, no coordination. Every order is a separate conversation.

Customer action captured

What the customer does.

Customer browses a live menu, builds an order, reserves a pickup slot, and checks out — no phone call required.

  1. 01

    Browse the menu

    Categorized items with photos, pricing, and add-to-order buttons. Preorder window status visible: open · closing soon · closed.

  2. 02

    Build the order

    Item tray builds in real time. Quantity controls, running total, add or remove — fast and clear on mobile.

  3. 03

    Reserve a pickup slot

    Time locked before checkout so the kitchen can plan. Slot capacity controlled by the operator.

  4. 04

    Checkout and confirm

    Order summary, contact info, payment path. Confirmation sent to the customer. Order appears in the operator log.

What ships in V1

Front-end and backend, together.

Front-End V1

  • Preorder / drop window with live status: open · closing soon · closed
  • Full menu with categories, photos, pricing, and add-to-order flow
  • Order tray with quantity controls and running total
  • Pickup slot reservation — time locked before checkout
  • Catering inquiry path — separate lane from pickup orders
  • Customer contact capture: name, email, phone, pickup intent
  • Checkout path: Stripe-ready (activate when ready)
  • Mobile-first ordering UX, fully responsive

Backend / Admin V1

  • Google Sheets order log: items, quantities, pickup slot, contact, payment status
  • Operator email alert on each new order
  • Catering inquiry routed to a separate Sheets tab
  • Order reference number generated on each submission
  • Order window open/close controlled by operator from config

Operator command layer

What the operator receives.

Order intake summary

Customer, items ordered, pickup slot, and total — formatted for operator review.

Pickup prep alert

Operator notified when the order window closes. Kitchen knows what's coming.

Catering inquiry brief

Event date, guest count, menu notes, and contact — formatted and routed separately from pickup orders.

Next-action prompt

Review orders by pickup slot. Confirm catering inquiry availability.

Reply template

Draft catering response for operator review and send.

Semi-automation V1

What happens automatically.

These run on each customer action without operator input. Every trigger is configured during the build — not a black box.

Order confirmation email to customer on submit
New order alert to operator email
Google Sheets row created on each order
Catering inquiry alert to operator email
Order reference number auto-generated

AI Front Desk Classification

Supervised layer. Honest boundary.

The AI layer is a supervised intake and organization tool — not an autonomous agent. Every output is reviewed before it reaches the customer or leaves the system.

Supervised layer · Included in V1 / V2

Operator reviews all output before it sends or publishes.

  • Order intake summary → structured order, pickup slot, customer details for operator review
  • Catering inquiry brief → formatted event scope for operator review
  • Reply template → catering response draft for operator to approve and send
  • Follow-up prompt → day-of pickup reminder draft for operator approval
  • Backend organization → orders structured by pickup slot and date

Autonomous layer · Not included · Do not advertise

AI acting without operator review — outside scope.

  • Autonomous customer order modification or cancellation
  • AI responses to customer order questions without operator review
  • Real-time inventory management or POS sync
  • Autonomous catering quote generation
  • POS system replacement
  • AI receptionist handling customer calls

Add-ons

What you can add later.

V1 ships the base system. Add-ons expand it after Phase 1 is live and you've seen it work.

Operator SMS alert on new order

V1 · Buildable now

Text notification to owner or kitchen staff when an order lands

Automated order confirmation email

V1 · Buildable now

Styled confirmation with order items, pickup slot, and reference number

Google Calendar fulfillment scheduling

V2 · Requires setup

Pickup slots synced to operator calendar — requires Google Calendar setup

Automated day-of reminder to customer

V2 · Requires setup

Email reminder on pickup day — requires email platform configuration

AI-generated catering proposals

V3 · Do not advertise

Autonomous catering scope and pricing — not included, do not advertise

Autonomous order routing to kitchen staff

V3 · Do not advertise

AI-directed kitchen task assignments without operator review — do not advertise

Honest guardrails

What not to promise.

This is a real system with real boundaries. The operator runs their business — the system helps them run it better.

  • Real-time inventory sync with existing POS (Toast, Square, etc.)
  • Automatic refunds or order cancellations without operator action
  • Full restaurant management replacing existing software
  • Guaranteed pickup slot availability from the intake form
  • AI customer service without operator review

Proof

This system is live and working.

Kabba's Kitchen PDX — live Campaign-to-Order system. Portland, OR. Restaurant order and preorder flow built by Noctivion.

View the proof →

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